Please note that if you follow these steps all you call details will be lost.
Stop the TNG service/deamon.
Windows: 'C:\Program Files\datatex\tng\data' Linux: /opt/datatex/tng/data'
Create a backup folder, for example todays date.
Once the TNG service is stopped,
move the files with ‘data’ as part of the file name to the backup folder, for example:
Start the TNG service/deamon.
On the ‘Call List’ page you will only see live calls. If you look at the total calls it will only be number of calls loaded since TNG was started up.
If you need historic data you need to re-import the call details (if available):
NOTE: TNGLive Free has limited features. It does not log rawdata or have a re-import option.
TNG (with buffer) or TNGLive Premium:
TNG for Asterisk:
If your TNG previously loaded the call details, it will be in the processed folder. See
How do I re-import Asterisk CSV files
If you need Asterisk call details that is only in the Asterisk DB, see forum post:
How to import Asterisk DB data to TNG4