The supervisor can check for download access by selecting a recording for playback.
Under the playback icon, the following icon must display:
If not present, please request from the admin supervisor for download access.
Steps to configure download access:
Admin supervisor rights is required.
Log in and select the Administration icon:
NOTE: If the icon is not available, then the supervisor does not have admin access.
Then select the Supervisor Access icon:
Select the supervisor login that require the access change/update.
The Supervisor Access page will display, update the following:
Click on APPLY to save the changes.