TNG has the feature to cater for pin codes and/or account codes.
If the information is available depends on the PABX features.
Pin Codes is linked to user names and are configured under Configure Users.
This is to hide the pin codes on the report and prevent abuse.
For configuration see:
- Discourse post:
How do I import user names and pin codes into TNG?
2.) YouTube Video:
TNGlive Adding Pin Users - YouTube
Now that the pin codes are configured, you can use the User Reports from the Report page: