VIRTUAL SERVER SPECIFICATIONS FOR DATATEX PRODUCTS
We have worked through our existing clients with larger sites and checked the hardware specs and performance to setup these calculations.
PLEASE NOTE that on Hyper-V, it is recommended that the CPU are doubled after the calculations are completed.
The following information will be required to calculate the specs for Call Recording and Storage Server specification:
- Number of recorded PHYSICAL EXTENSIONS.
- Number of recorded USERS (HotDesk / ACD agents).
- Number of SUPERVISOR LOGINS.
- Number of years that client needs to keep live recordings and number of years to keep archived calls.
With this info you can now estimate the size of the servers required:
- If there are more than 100 Extensions to record, the Amethyst and CRE should be on separate servers.
- The USERS are used for the disk space calculation and not the extensions.
Recording Software covers the following:
- Datatex Mitel CRE
- Datatex Sip Recorder (VoIP solutions)
- Datatex SIPREC Recorder
CALL RECORDING SERVERS
Disk space required:
Live Recordings on the Amethyst server:
[50 Gig for OS] + [50 Gig if the Recording Software on same server] + [50Gig per 50 concurrent users that need to be recorded on this server] + [4 gig of space per USER per year] X [The number of years the client needs to access live recordings]
Recording Servers:
[50 Gig for OS] + [50 Gig for the Recording Software] + [50Gig per 50 concurrent users that need to be recorded on this server]
Archive Recording space (on external storage location like a Windows Share):
[4 gig of space per USER per year] X [The amount of years client needs to access historic data]
CPU required:
Amethyst Base Server:
[4 CPU] + [1 CPU for every 10th concurrent Supervisor] + [1 CPU for every 100th recorded USER]
(MAX CPU=16)
Amethyst & Recording Software combined Server:
(Combination server used for up to a max of 100 recorded devices)
[4 CPU] + [1 CPU for every 10th concurrent Supervisor] + [1 CPU for every 100th recorded USER] + [3 CPU for CRE]
(MAX CPU=16)
Standalone Recording Software Server:
[2 CPU] + [1 CPU for every 100th Recorded Extension]
We recommend splitting Mitel CRE services across multiple MBG servers per 2000 Extensions.
(MAX Recorded devices=2000)
(MAX CPU=16)
Memory required:
Amethyst Base Server:
[4 Gig] + [1 Gig for every 4th concurrent Supervisor] + [1Gig for every 100th USER]
(MAX Memory=32 Gig)
Amethyst & Recording Software combined Server (Max 100 extensions) =
[4 Gig] + [1 Gig for every 4th concurrent Supervisor] + [1Gig for every 100th USER] + [2 Gig for Recording Software]
(MAX Recorded devices = 100)
(MAX Memory=32 Gig)
Standalone Recording Software Server:
[2 Gig] + [2 Gig for Recording Software] + [1 Gig for each 100 recorded devices]
We recommend splitting Mitel CRE services across multiple MBG servers per 2000 Extensions.
(MAX Recorded devices=2000)
(MAX Memory=32 Gig)
Network requirement:
2 Interfaces per server minimum, to allow data and voice access where required.
When a VoIP recording solution is implemented one of these interfaces may be used to get the mirrored traffic from the switches. This may require a dedicated Network card on the VM infrastructure.
TES TMS SERVERS
CPU required:
[2 CPU] + [1 CPU for every 1000th Extension]
(MAX=16)
Memory required:
[2 Gig] + [1 Gig for every 1000th Extension]
(MAX=16)
Disk space required:
[50 Gig for OS] + [10 GIG per Year per 1000 users]