TES has an System report that can be configured to show unconfigured PINs and EXTENSIONS.
RED “COMPANY/CONTROLLER NOT YET ADDED” section
- shows Controllers that have not been added to the System config.
- This requires someone to add this controller value to a company to allow the call records to start loading into TES.
- There are more than 54000 call records that has not loaded into TES because of this config issue.
The UNALLOCATED MAP ENTRIES
- This shows extensions and PIN CODES per controller and Company that has not been allocated to USER IDs.
- PINCODES do not come with user details from a MITEL. This means that the codes must be manually allocated to users before their details are loaded.
- Once these PINs are allocated the call records for the last 3 month for those users will automatically start loading in.
- When Allocating these on the MAPPING PAGE, enter the start of the USER ID you want to use:
- If the USER ID exists, Select it from the Dropdown that will appear.
- If the USER ID doesn’t exist, entering a new unused ID will create it.
- A PIN Code can user a EXTENSION UserID to link the PIN and EXTENSION to each other.
LAST CALL FOR COMPANIES WITH CALLS WITHING LAST 31 DAYS
- This shows all the companies on TES that has received call details in the last 31 days.
- It also shows when the last call record was received.
- This can be used to determine if there are issues receiving call details for specific companies before the billing runs.
LAST CALL FOR COMPANIES WITH CALLS OLDER THAN 31 DAYS
- These companies have not received call details in the last 31 days.
- The last time that call details were loaded is listed next to each company.
EMAIL ADDRESSES OCCURING MORE THAT ONCE
- User logins for TES is based on the EMAIL Address.
- This list shows USER IDs that have the same EMAIL Address configured.
- TES will use the first email address it finds in the list to login and give access.
- The other email addresses may be ignored.
- If the same address is allocated to a new USER ID it may appear above the previous list and the user’s access may change.
- TES Allows for the same USER ID to be used on multiple EXTENSIONS and PIN Codes.