TES Unallocated Report

Telephone Management ( TNG and TES )
1

TES has an System report that can be configured to show unconfigured PINs and EXTENSIONS.

RED “COMPANY/CONTROLLER NOT YET ADDED” section

  • shows Controllers that have not been added to the System config.
  • This requires someone to add this controller value to a company to allow the call records to start loading into TES.
  • There are more than 54000 call records that has not loaded into TES because of this config issue.

The UNALLOCATED MAP ENTRIES

  • This shows extensions and PIN CODES per controller and Company that has not been allocated to USER IDs.
  • PINCODES do not come with user details from a MITEL. This means that the codes must be manually allocated to users before their details are loaded.
  • Once these PINs are allocated the call records for the last 3 month for those users will automatically start loading in.
  • When Allocating these on the MAPPING PAGE, enter the start of the USER ID you want to use:
    • If the USER ID exists, Select it from the Dropdown that will appear.
    • If the USER ID doesn’t exist, entering a new unused ID will create it.
    • A PIN Code can user a EXTENSION UserID to link the PIN and EXTENSION to each other.

LAST CALL FOR COMPANIES WITH CALLS WITHING LAST 31 DAYS

  • This shows all the companies on TES that has received call details in the last 31 days.
  • It also shows when the last call record was received.
  • This can be used to determine if there are issues receiving call details for specific companies before the billing runs.

LAST CALL FOR COMPANIES WITH CALLS OLDER THAN 31 DAYS

  • These companies have not received call details in the last 31 days.
  • The last time that call details were loaded is listed next to each company.

EMAIL ADDRESSES OCCURING MORE THAT ONCE

  • User logins for TES is based on the EMAIL Address.
  • This list shows USER IDs that have the same EMAIL Address configured.
  • TES will use the first email address it finds in the list to login and give access.
  • The other email addresses may be ignored.
  • If the same address is allocated to a new USER ID it may appear above the previous list and the user’s access may change.
  • TES Allows for the same USER ID to be used on multiple EXTENSIONS and PIN Codes.