Plugin: 3CX version 14

Telephone Management ( TNG and TES )
1

PABX output format:

CDR file

Field names and sequence:

historyid,callid,duration,time-start,time-answered,time-end,reason-terminated,from-no,to-no,from-dn,to-dn,dial-no,reason-changed,final-number,final-dn,bill-code,bill-rate ,bill-cost,bill-name,chain,from-type,to-type,final-type,from-dispname,to-dispname,final-dispname,
outgoing normal

Example of raw data:

Outgoing call:

Call 3703,00000BEB9273C926_3159,0.00:00:04,2016/04/29 11:18,2016/04/29 11:18,2016/04/29 11:18,TerminatedByDst,Ext.576,27716800339,576,10000,716800339,,,,,1,0,7,default,Chain: Ext.576;0716800339;,Extension,Line,,Paul Slabbert,27716800339,
outgoing unanswered,,,,,,,,,,,,,,,,,,,,,,,,,,

Plugin:
P3CX.rar (97.1 KB)

Configuration required:

  1. Also add this line on your rules.ini file

    2=NUMBER|STARTS|27|0|FALSE

    It strips of extra 27. This file is in the ‘C:\Program Files (x86)\Datatex\tng\plugins’ folder.

  2. NOTE: Place P3cx.dll in the folder :
    C:\Program Files (x86)\Datatex\tng\plugins

    STOP/START then TNG service.

    You then need to log into TNG as ‘admin’.
    Select ‘General Settings’ (and enter technical password - else no access to update any settings)
    Under ‘Communication Configuration’ select ‘P3CX’ from the drop-down for Plugins.
    Click on Apply to save.

  3. Check the version number.
    It must be at least : 2016.05.05.1

Update to post:

  1. Version 2017.07.24.1

    • Added 3cx.ini in the folder where the application executed from.
      This file contains the default date format. If the date format in the rawdata and this file is not the same, the current system date and time is used when it tries to read the START, END and ANSWER dates.

      OPTIONS DateFormat=YYYY-MM-DD

      Ensure that you change this format to the same format from the rawdata file.

      • Added Ring Time Calculations
      • Added unanswered Call check on transferred incoming call.
      • Added extra LineSet and Line Checks for other LINE variables to help show Outgoing calls.

  2. Version 2018.09.12.1