Some back-round on how AQM works:
Typically, you select a recording and then a template to do a review.
You have the option to do another review on the same recording, but with a different template.
Keeping this in mind to do a review on two recordings,
you need to playback both recordings individually using one template to do the scoring you need to switch between the two recordings.
SUGGESTED STEPS TO REVIEW 2 RECORDINGS IN ONE REVIEW:
-
Do the review on the first call and add the recording reference of the second call in the SUBJECT field of the first recording.
-
Use the “Pop out” button to pop the review to a separate TAB.
The one tab will have the playback screen and the popped-out screen will have the questionnaire. -
Then you can complete the same review while listening to the second call on the original tab.
NOTE:
The review will only be linked to only one recording.