This plugin has been tested at Mitel in South Africa with release 6 through 9 of the system software.
NOTE: The settings below are done in the Mitel Networks 3300 Integrated Communications Platform (ICP). If these settings are not used, the plugin will not function correctly.
SMDR Options Assignment
DASS II - Call Charge Information Provided No Extended Digit Length Yes MCD - Report Transfers All Network Format Yes Report Account Codes Yes Report Incoming Calls Yes Report Internal Calls Yes Report Meter Pulses No Report Outgoing Calls Yes SMDR Meter Unit Per Station No SMDR Record Transfer Yes System Identification 101 Time Change Reporting Yes Twenty-four Hour Time Reporting Yes ANI/DNIS/ISDN/CLASS Number Delivery Reporting Yes SMDR Real Time Reporting No OLI Node ID Format for Incoming Trunk Calls Yes Extended Time To Answer Yes SMDR File Transfer No Standardized Network OLI Yes Standardized Call ID Format Yes Suite Services Reporting No Report Internal Unanswered Calls Yes SMDR Extended Reporting Level 1 Yes Report Attendant Name No Account Code Reporting for Internal Calls Yes Tag Call Reporting No Tag Call Identifier Path Reporting for Internal ACD2 Calls Yes Number of destination address digits to mask 0 SMDR Extended Reporting Level 2: Yes Two B-Channel Transfer Reporting: Yes External Hot Desk User Reporting: Yes Suppress Initial SMDR Record with Account Code Entered Timer: 5
The “System Identification” must have a value, if it is blank when you try to save it will ask for a value. If this is not used at your site, just enter “101” as the value. Do not use the “SMDR Real Time Reporting” facility with this plugin. These settings will not affect the use of the Mitel cell centre software.
PMitel_3300icp_Certified.7zip (170.9 KB)
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- Since the Mitel SMDR data does not contain the year of the calls, added a function to check if the date of the call record is in the future. If it is, the year will be changed to the previous year. This is to address the call records that are generated on 12/31 and loaded on 01/01. Or if data is loaded for a previous year.