The supervisor groups are maintained by an admin supervisor of the specific company.
There are 2 options:
-
Go to Personal SETTINGS and then PERMISSION.
It will show a diagram of the supervisor’s access and the Supervisor Group ID in brackets above the group name. -
If you have the iRecall Supervisor with Admin rights and access to the required supervisor group,
you can select ADMIN and then GROUP LINK MAINTENANCE option to see the same company Diagram. The Supervisor Group ID in brackets above the group name.
In these 2 examples only the top group that the supervisor has access to is in the snap shot.
The GROUP ID is 15253.
Where do I use the supervisor Group ID:
- Bicom:
The Supervisor Group ID can be used in the Bicom config file so that when a call is downloaded from Bicom it checks the tenant ID and Group ID to put all the calls from that tenant in the correct Supervisor group on iRecall.