File not found: Please contact your Amethyst Administrator with the following Reference number:

Voice recording ( Amethyst and iReCall )
1

When I want to playback the recording I selected, this message is displayed:

File not found: Please contact your Amethyst Administrator with the following Reference number:

  1. This can happen if more than one supervisor accesses the same recording in a very short period.
    RESOLVE: Contact Datatex to assist or try again after 30 minutes +