CRECallInfo: Where do I find the SIP Trunk information on the Mitel Side?

CRECallinfo monitors all the devices that is used to make/receive calls for call details.

This means that we need to configure all these devices per Mitel Controller IP:

  • Extension range
  • Trunk range
  • SIP trunks
  • ACD/Hunting/Ring groups
  • Skill groups (for user names)

If the Mitel Controllers are in a cluster(s), this information is also required.

To monitor the call details of the SIP Trunk,

  1. we need the Network Element of the SIP Peer Group of the SIP Trunk:

  2. and the Mitel Controller IP for that SIP Trunk.