The CLI Rules are used to to manipulate the call data of call recordings or TMS data.
Applicaitons that has this facility:
CLI rules consist of the following parts and delimited by a PIPE character ( “|” )
- Field to check
- Type of match
- Value1 to look for
Field to check - This field to be matched. The rule can only have one field to check. Values are:
EXTENSION- match on extension
NUMBER- match on number
TRUNK- match on trunk
Type of match - How the rule will find the records to change
STARTS WITH- match if the field starts with value1
ENDS WITH- match if the field ends with value1
CONTAINS- match if the field contains value1
DOES NOT CONTAIN- match if the field does not contain value1
ALWAYS MATCH- rules with this type of match execute for every record
LENGTH GREATER THAN- if the field length is greater than value1 - value1 is a number in the range 0 to 255. If the field contains multiple values, each will trigger this rule.
LGT- short for LENGTH GREATER THAN
LENGTH LESS THAN- if the field length is less than value1 - value1 is a number in the range 0 to 255
LLT- short for LENGTH LESS THAN
Value1 to look for - what is matched or not matched or the length, depending on the type of match
Action what to do when the Value1 Matches
IGNORE- makes no modifications - you can use ignore with action “STOP” set to “TRUE” to do nothing and stop other rules from processing.
REPLACE WITH- replaces the matched value with value2.
REPLACEWITH- same as “REPLACE WITH”
REPLACEALL- replaces all occurrences of value1 with value2, usually used with match “CONTAINS” or “ALWAYS MATCH”
REPLACEFIELD- replaces the entire field with value2.
DELETE- removes the matched value (value2 is not used).
DELETECOUNT- deletes x number of characters starting at the matched position. value2 is the number x.
DELETEALL- clears the entire field (value2 is not used) - same as REPLACEFIELD with nothing in value2.
DELETEBEFORE- deletes x characters before the match. Value2 is the number x. x can be larger than the number of characters before the match. For example, a rule to delete 8 characters before the hash from “01234#0215924033” would delete only the first 5 before the hash. Note that the # would be left in the field. DELETECOUNT is the corresponding DELETEAFTER action – use “DELETECOUNT” and not “DELETEAFTER”.
ADD TO START- adds value2 in front of the field. Note that the matched position does not matter.
ADD TO END- adds value2 after the field. Note that the matched position does not matter.
DELETERECORD- instructs the software to delete this record. Usually the software will log this.
REJECT- instructs the software to reject this record. Usually the software will log this.
PREFIX- same as ADD TO START, but the value prefixed can be from a lookup table if value2 = “”. Value1 will be used as the key to the lookup, and the result from the lookup will be prefixed to the field.
Value2 - what to use as replacement / add / count / prefix / suffix.
Stop - If TRUE, when this rule matches, the rules after this will not process. Values can be:
TRUE→ Stop processing rules here.
FALSE→ Continue processing rules.
Direction - will only match records that have the matching direction. Values can be:
0=EXTENSION|STARTS WITH|27319293700|REPLACE WITH|0319293700|TRUE|ANY|
If the extension started with “27319293700” , replace those digits with “0319293700”. Stop processing rules here if this rules triggers.
1=EXTENSION|STARTS WITH|319293700|REPLACE WITH|0319293700|TRUE|ANY|
If the Extenions starts with “319293700” replace those digits with “0319293700”. Do not process any further rules if this rule triggers.
3=Extension|length less than|3|reject||False|ANY|
4=Extension|length greater than|5|reject||False|ANY|