When calls are archived using the new Archive service, the recording status is flagged with the following status.
0: Not archived yet.
1: Archived and not purged
2: The File was not found and could not be archived.
3: Duplicated file on the Archive server.
4: The File has been archived and purged. now only available to retrieve from the archive server.
5: Deleted recording and keep metadata. ("Delete without Archive" License required.)
6: Deleted the file and this metadata record may be removed. ("Delete without Archive" License required.)
-1..-5: The something went wrong with the processing of this file and counted down to -5.
(Delete without Archive License required.)
- If you use Keep metadata (5), the call record is kept.
- if you use the Delete the Metadata (6) the recording and the call record will be deleted.
The Files that have been flagged as -5 will no longer be attempted to archive.
Marking a recording status as “5” will show the metadata on the search results, but the recordings will not be clickable to listen too.