This post is incomplete - screenshot to be added.
PLEASE NOTE:
Due to POPI Act and recording integrity no recordings can be manipulated.
QUESTION:
We need to send a call recording to a client but would like to remove the section of the call between the two internal agents before sending it to the client and would like to find out if this is possible.
SOLUTION:
AMETHYST has two options:
-
Mute the section.
After muted they can forward the recording to themselves and listen to it.
NOTE: The section that was muted, will just be blank sound/cannot be heard. -
Generate a clip.
This means you can take an uninterrupted section of the recording and generate a clip.
For example:
If the recording is 7 minutes long, you can generate a clip from 4 minutes 10 seconds until 6 minutes and 50 seconds. That clip can then be e-mail.
REQUIREMENTS:
- Supervisor must have access to the Marker features:
