# CreCallInfo or AmtMitel not connecting to Mitel 9.1 or newer

**URL:** <https://discourse.datatex.co.za/t/crecallinfo-or-amtmitel-not-connecting-to-mitel-9-1-or-newer/58>\
**Category:** Voice recording ( Amethyst and iReCall )\
**Tags:** amethyst\
**Created:** [May 20, 2021, 9:39am UTC](https://discourse.datatex.co.za/t/crecallinfo-or-amtmitel-not-connecting-to-mitel-9-1-or-newer/58 "2021-05-20T09:39:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LeonvanHeerden](https://discourse.datatex.co.za/letter_avatar_proxy/v4/letter/l/51bf81/32.png) [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Post date:** [May 20, 2021, 9:39am UTC](https://discourse.datatex.co.za/t/crecallinfo-or-amtmitel-not-connecting-to-mitel-9-1-or-newer/58/1 "2021-05-20T09:39:52Z")

</div>

Mitel version 9.1 and newer has a default setting to require an Authentication ( login and password) in the MiTAI communication.  
If a server is upgraded from an older version to the new version, this setting is off by default.

To get the CreCallInfo or Amtmitel to connect successfully, this setting will need to be disabled.  
The error in the Datatex Software logs are:

Check logs  
`/opt/datatex/crecallinfo/logs/20210520/crecallinfo.log`

> 2021-05-20 08:10:35.513 [1.6.5.10-m6] Error in MiTAIController.Open: SXOpenPBX 172.21.179.203: SXERR\_CANNOT\_CONNECT\_SERVICE  
> 2021-05-20 08:10:35.513 [1.6.5.10-m6] Error connecting to 172.21.179.203  
> 2021-05-20 08:10:35.513 [1.6.5.10-m6] TMiTAIController Thread ID for 172.21.179.203: 0

Check the `q2kdrv.log` log in the software folder for this messages

> 2021/05/20 08:10:02, ERR , CConnectionManagerClient::ProcessClientMessage: Received unexpeted message from server code \<8\>.  
> :(638)  
> 2021/05/20 08:10:33, WARN, CConectionOperation::ThreadEntryRoutine:-\>Failed to establish connection with 3300 at IP address “172.21.179.203” - timed out after 30 seconds.:(414)  
> 2021/05/20 08:10:33, INFO, CConnectionManagerClient::ReleaseInstance: Releasing ConnectionManagerClient for 3300 \<172.21.179.203\>.  
> :(769)  
> 2021/05/20 08:10:33, WARN, CConnectionAdministrator::GetICPConnection: Failed to create connection to ICP at \<172.21.179.203\>  
> :(279)  
> 2021/05/20 08:10:33, ERR , **registerConnection()-failed to get ConnectionManagerClient:(227)**  
> 2021/05/20 08:10:33, ERR , **registerConnection()-failed to get ConnectionManagerClient:(243)**  
> 2021/05/20 08:10:33, INFO, openConnection()-null connection manager, ICP=172.21.179.203:(270)  
> 2021/05/20 08:10:33, INFO, Q2KCallServer::closeCallServer: Closing CallServerIP=172.21.179.203, icpId=0.:(297)  
> 2021/05/20 08:10:33, INFO, CConnectionAdministrator::ReleaseICPConnection:-\>172.21.179.203 not found.:(754)  
> 2021/05/20 08:10:35, INFO, SXOpenPBX: Failed for primary PBX 172.21.179.203, error SXERR\_CANNOT\_CONNECT\_SERVICE:(1297)

**Mitel Setting to change:**  
`System Properties -> System Feature Settings -> Shared System Options`:  
Set this to NO

`Enable CTI Application Authentications: NO`

 ![image](https://discourse.datatex.co.za/uploads/default/original/1X/4dacd097a8bf47d901d490ee1bcd23827100ed9c.jpeg)