# Latest

**URL:** https://discourse.datatex.co.za/latest.md

[Latest](https://discourse.datatex.co.za/latest.md) · [Categories](https://discourse.datatex.co.za/categories.md) · [Tags](https://discourse.datatex.co.za/tags.md)

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## [Welcome to Discourse](https://discourse.datatex.co.za/t/welcome-to-discourse/7)

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**Author:** [@system](https://discourse.datatex.co.za/u/system)\
**Replies:** 0\
**Last updated:** [December 2, 2020, 8:45am UTC](https://discourse.datatex.co.za/t/welcome-to-discourse/7 "2020-12-02T08:45:22Z")

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Datatex will assist with product information from our old forums and file downloads for registered users. This forum is managed by internal staff from Datatex.

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## [Amethyst Events Manager (AEM) Settings](https://discourse.datatex.co.za/t/amethyst-events-manager-aem-settings/656)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [October 19, 2026, 1:29pm UTC](https://discourse.datatex.co.za/t/amethyst-events-manager-aem-settings/656 "2026-10-19T13:29:51Z")

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These are the settings in the Amethyst Event Manager (AEM) \[OPTIONS\] # Version 2.0.3.0 - Send the recording events directly to the notifications server where recordings stats are processed. HTTPSFORWARD=1 # Use this va…

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## [Supervisor and amtexporter2 has tjos error: curl error 127](https://discourse.datatex.co.za/t/supervisor-and-amtexporter2-has-tjos-error-curl-error-127/653)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [September 29, 2026, 12:41pm UTC](https://discourse.datatex.co.za/t/supervisor-and-amtexporter2-has-tjos-error-curl-error-127/653 "2026-09-29T12:41:19Z")

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This usually indicates that there is something wrong with curl 's libraries. The Datatex compiled curl that supported SFTP is no longer required on newer Ubuntu servers, since the version that comes with the server now …

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## [Edit of recording](https://discourse.datatex.co.za/t/edit-of-recording/652)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [September 29, 2026, 9:48am UTC](https://discourse.datatex.co.za/t/edit-of-recording/652 "2026-09-29T09:48:35Z")

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This post is incomplete - screenshot to be added. PLEASE NOTE: Due to POPI Act and recording integrity no recordings can be manipulated. QUESTION: We need to send a call recording to a client but would like to remove…

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## [Auto upgrade on a non-SLA client](https://discourse.datatex.co.za/t/auto-upgrade-on-a-non-sla-client/649)

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**Author:** [@LeeHendricks](https://discourse.datatex.co.za/u/LeeHendricks)\
**Replies:** 0\
**Last updated:** [August 5, 2026, 2:08pm UTC](https://discourse.datatex.co.za/t/auto-upgrade-on-a-non-sla-client/649 "2026-08-05T14:08:02Z")

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First get remote access to the site. Make sure Logistics have enabled SLA for this client temporarily At this point run appstatus on the Amethyst server to see the current versions. This upgrade will update the Amethy…

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## [Microsoft Single Sign-On (SSO) Setup Guide](https://discourse.datatex.co.za/t/microsoft-single-sign-on-sso-setup-guide/646)

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**Author:** [@LeeHendricks](https://discourse.datatex.co.za/u/LeeHendricks)\
**Replies:** 0\
**Last updated:** [July 28, 2026, 11:05am UTC](https://discourse.datatex.co.za/t/microsoft-single-sign-on-sso-setup-guide/646 "2026-07-28T11:05:38Z")

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Microsoft Single Sign-On (SSO) Setup Guide This guide walks through registering an application in Azure (Microsoft Entra ID), granting it the correct permissions, handling admin consent, and configuring the resulting cre…

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## [Checklist:Please list any additional work that you had to do and why](https://discourse.datatex.co.za/t/checklist-please-list-any-additional-work-that-you-had-to-do-and-why/643)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [July 22, 2026, 8:38am UTC](https://discourse.datatex.co.za/t/checklist-please-list-any-additional-work-that-you-had-to-do-and-why/643 "2026-07-22T08:38:00Z")

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Go through all tickets on myaccount for the client and address all the unallocated tickets, also update tickets that are allocated to you. Also list anywork that they might ask you to help with while onsite .i.e Tic…

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## [How to configure Single Sign On (SSO) for Amethyst 2](https://discourse.datatex.co.za/t/how-to-configure-single-sign-on-sso-for-amethyst-2/640)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [July 13, 2026, 9:50am UTC](https://discourse.datatex.co.za/t/how-to-configure-single-sign-on-sso-for-amethyst-2/640 "2026-07-13T09:50:37Z")

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{Unreleased} You will require the following versions of software: Webadmin2 : 2.0.3.11 Supervisor2 : 2.x.x.x Requirements for Microsoft setup: Azure Admin portal access App Registration permission Configure a App …

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## [Please run TEST MAT on each server](https://discourse.datatex.co.za/t/please-run-test-mat-on-each-server/638)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [July 8, 2026, 10:24am UTC](https://discourse.datatex.co.za/t/please-run-test-mat-on-each-server/638 "2026-07-08T10:24:13Z")

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Run ./testmat on all the servers and make sure it creates a ticket on myaccount,to prove that mat is working If it does not log a ticket, check server internet,check if mat is installed etc root@kentamtvm5:/opt/datatex…

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## [Please check gateway - Run on AMETHYST server: nslookup notifications.datatex.co.za](https://discourse.datatex.co.za/t/please-check-gateway-run-on-amethyst-server-nslookup-notifications-datatex-co-za/635)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [June 23, 2026, 1:23pm UTC](https://discourse.datatex.co.za/t/please-check-gateway-run-on-amethyst-server-nslookup-notifications-datatex-co-za/635 "2026-06-23T13:23:58Z")

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Check the gateway of the servers by running the below Gateway of the below server is 10.100.55.1 root@Alphacre:~# route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use…

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## [How do I install TCPProxy?](https://discourse.datatex.co.za/t/how-do-i-install-tcpproxy/429)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 1\
**Last updated:** [June 18, 2026, 2:35pm UTC](https://discourse.datatex.co.za/t/how-do-i-install-tcpproxy/429 "2026-06-18T14:35:13Z")

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Required: The proxy utility to receive call details from your PABX. Download and unrar, password is ‘datatex’: TCPProxy.rar (271.5 KB) NOTE: The PC onwhich the TCPProxy is installed must have a static IP (PABX sends …

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## [List any Client software that was not working properly and what was done to fixed it](https://discourse.datatex.co.za/t/list-any-client-software-that-was-not-working-properly-and-what-was-done-to-fixed-it/631)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [June 10, 2026, 10:03am UTC](https://discourse.datatex.co.za/t/list-any-client-software-that-was-not-working-properly-and-what-was-done-to-fixed-it/631 "2026-06-10T10:03:19Z")

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Run “appstatus” and make sure that all software thats supposed to run is running Enable software thats not running and fix software thats running but giving errors.. AMETHYST CORE Services AMT2 Server2 …

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## [AMETHYST and linked devices](https://discourse.datatex.co.za/t/amethyst-and-linked-devices/630)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [June 8, 2026, 12:38pm UTC](https://discourse.datatex.co.za/t/amethyst-and-linked-devices/630 "2026-06-08T12:38:59Z")

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Each device must have a license to load recordings. If the format of devices changed from, for example 3 to 4 digits, there is an option to link them and still us only one license. Steps: Log into AMETHYST Webadmin …

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## [Feature: VoIPSweeper version \[1.7.14.5\]: duration warning](https://discourse.datatex.co.za/t/feature-voipsweeper-version-1-7-14-5-duration-warning/617)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [May 14, 2026, 8:43am UTC](https://discourse.datatex.co.za/t/feature-voipsweeper-version-1-7-14-5-duration-warning/617 "2026-05-14T08:43:53Z")

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Configuration updated for VoIPSweeper version \[1.7.14.5\]. A warning ticket can be created per duration for recording processed by VoIPSweeper. In example below, it will create a ticket of duration over 4 hours. voipsw…

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## [SMTP mail authentication errors](https://discourse.datatex.co.za/t/smtp-mail-authentication-errors/611)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [May 4, 2026, 12:55pm UTC](https://discourse.datatex.co.za/t/smtp-mail-authentication-errors/611 "2026-05-04T12:55:46Z")

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When using Microsoft Office 365 to send mail please ensure that the following setting is enabled. Use the Microsoft 365 admin center to enable or disable SMTP AUTH on specific mailboxes Open the Microsoft 365 admin ce…

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## [TEAMS: phone numbers for recordings](https://discourse.datatex.co.za/t/teams-phone-numbers-for-recordings/605)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [April 23, 2026, 2:40pm UTC](https://discourse.datatex.co.za/t/teams-phone-numbers-for-recordings/605 "2026-04-23T14:40:26Z")

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If phone numbers are available will depend - see below: When a teams call is recorded, there is no phone numbers, Only partisipant IDs. Participant IDs can only be retrieved for PSTN ( External Phone calls) and users i…

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## [Checklist-Multiple recorders connected to the Amethyst](https://discourse.datatex.co.za/t/checklist-multiple-recorders-connected-to-the-amethyst/602)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [April 15, 2026, 10:24am UTC](https://discourse.datatex.co.za/t/checklist-multiple-recorders-connected-to-the-amethyst/602 "2026-04-15T10:24:37Z")

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Does the sweeper have a recording reference for each recorder that is connected to this Amethyst? If there are multiple recording servers or remote sites, there recordings must get to the Amethyst and be processed by th…

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## [Quick Assist echo while on Teams](https://discourse.datatex.co.za/t/quick-assist-echo-while-on-teams/600)

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**Author:** [@LeeHendricks](https://discourse.datatex.co.za/u/LeeHendricks)\
**Replies:** 0\
**Last updated:** [April 14, 2026, 10:25am UTC](https://discourse.datatex.co.za/t/quick-assist-echo-while-on-teams/600 "2026-04-14T10:25:33Z")

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This happens when you are in a Teams meeting and you have to use Quick Assist to connect to the client. Best / Recommended Fix Mute Quick Assist audio on your PC Quick Assist itself doesn’t have a “mute” button, but Win…

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## [Amethyst and iReCall Integration information](https://discourse.datatex.co.za/t/amethyst-and-irecall-integration-information/11)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 2\
**Last updated:** [April 9, 2026, 11:07am UTC](https://discourse.datatex.co.za/t/amethyst-and-irecall-integration-information/11 "2026-04-09T11:07:33Z")

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This document refers to the Amethyst 2 and iRecall integration API. This document explains a couple of overviews and examples on how to use the Amethyst 2 API. Amethyst 2 Integration overview.pdf (168.4 KB) This docum…

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## [Checklist:When was the last recordings processed by the sweeper](https://discourse.datatex.co.za/t/checklist-when-was-the-last-recordings-processed-by-the-sweeper/598)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [March 31, 2026, 8:35am UTC](https://discourse.datatex.co.za/t/checklist-when-was-the-last-recordings-processed-by-the-sweeper/598 "2026-03-31T08:35:38Z")

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When was the last recordings processed by the sweeper.(If it is not currently processing, fix it) Run the ./s script on the amethyst server. The command, for example: grep ‘Record’ /opt/datatex/amtsweeper2/logs/date +…

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## [AMETHYST2/iRecall Supervisor: How do I reset my password?](https://discourse.datatex.co.za/t/amethyst2-irecall-supervisor-how-do-i-reset-my-password/218)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 3\
**Last updated:** [March 25, 2026, 2:03pm UTC](https://discourse.datatex.co.za/t/amethyst2-irecall-supervisor-how-do-i-reset-my-password/218 "2026-03-25T14:03:31Z")

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Please before continuing you need to be on the AMETHYST/iRecall Supervisor login page. See the STEPS section for screenshot with example of the login page. \*\*\* NOTE: Password requirements: (Change as of 2025-06-02) Mu…

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## [PASSWORD POLICY page](https://discourse.datatex.co.za/t/password-policy-page/596)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [March 25, 2026, 2:03pm UTC](https://discourse.datatex.co.za/t/password-policy-page/596 "2026-03-25T14:03:08Z")

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Log into Webadmin. On the HOME page, select PASSWORD POLICY: The password policy can be customized as per company requirements:

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## [Report for supervisor log in and out](https://discourse.datatex.co.za/t/report-for-supervisor-log-in-and-out/593)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [March 23, 2026, 10:40am UTC](https://discourse.datatex.co.za/t/report-for-supervisor-log-in-and-out/593 "2026-03-23T10:40:02Z")

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Requirements: Log into Supervisor. You need access to the Administrations page: Options: Show Audit Trail: Select the Date range and supervisor or NO SUPERVISOR for all. Click on area marked in green and tic…

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## [Checklist-Checking diskspace on all recording servers](https://discourse.datatex.co.za/t/checklist-checking-diskspace-on-all-recording-servers/589)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [March 13, 2026, 6:29am UTC](https://discourse.datatex.co.za/t/checklist-checking-diskspace-on-all-recording-servers/589 "2026-03-13T06:29:02Z")

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List all drives, their sizes and available disk space in gigs: Run the below command on all recording servers to get the disk sizes and utilisation root@amethyst2:~# df -h Filesystem Size Used Avail Use% Mounted …

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## [Supervisor time out settting](https://discourse.datatex.co.za/t/supervisor-time-out-settting/587)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [March 5, 2026, 9:08am UTC](https://discourse.datatex.co.za/t/supervisor-time-out-settting/587 "2026-03-05T09:08:23Z")

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To ensure the supervisor does not logout while idle between tasks, you can set the time out. STEPS: Log into Supervisor and click on the ‘Persona Supervisor Settings’ page - marked in RED: NOTE: If this icon i…

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## [DOCKER: 3CX Downloading config](https://discourse.datatex.co.za/t/docker-3cx-downloading-config/582)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [March 2, 2026, 10:46am UTC](https://discourse.datatex.co.za/t/docker-3cx-downloading-config/582 "2026-03-02T10:46:43Z")

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The new API integration option requires the following to work: Docker installation 3CX enterprise license API key details from the 3CX dtxrecordings to process the files. The Docker installation uses the following doc…

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## [Supervisor slow after login/search timed out](https://discourse.datatex.co.za/t/supervisor-slow-after-login-search-timed-out/578)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [February 27, 2026, 9:44am UTC](https://discourse.datatex.co.za/t/supervisor-slow-after-login-search-timed-out/578 "2026-02-27T09:44:38Z")

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SCENARIOS: The AMETHYST Supervisor / iRecall login page is available. Login details are accepted, but then it is slow to show the next page. When huge search is executed, it returns this message: SUGGESTION: If the l…

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## [Jibe Configuration files](https://discourse.datatex.co.za/t/jibe-configuration-files/340)

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**Author:** [@LeonvanHeerden](https://discourse.datatex.co.za/u/LeonvanHeerden)\
**Replies:** 0\
**Last updated:** [September 22, 2023, 1:18pm UTC](https://discourse.datatex.co.za/t/jibe-configuration-files/340 "2023-09-22T13:18:08Z")

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These are the settings for the survey.ini file for Jibe. Answer Types for questions 0 = Rating 1 to 5 (digits 1 to 5) (1 = poor -\> 5 = best) Rating questions are used when you want the customer to evaluate something …

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## [Supervisor access template](https://discourse.datatex.co.za/t/supervisor-access-template/509)

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**Author:** [@BelindaFrick](https://discourse.datatex.co.za/u/BelindaFrick)\
**Replies:** 0\
**Last updated:** [April 23, 2025, 1:35pm UTC](https://discourse.datatex.co.za/t/supervisor-access-template/509 "2025-04-23T13:35:06Z")

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The supervisor access template allows you to save access to a template. The template can then be selected when a new or existing supervisor needs the same access and no need to select individual feature from the access …

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## [Site Check List.Archiving](https://discourse.datatex.co.za/t/site-check-list-archiving/560)

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**Author:** [@TshepoRamokgadi](https://discourse.datatex.co.za/u/TshepoRamokgadi)\
**Replies:** 0\
**Last updated:** [December 9, 2025, 8:09am UTC](https://discourse.datatex.co.za/t/site-check-list-archiving/560 "2025-12-09T08:09:27Z")

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Supply the last Successful Archive date and time: Run the .s script on the amethyst server,you should get the below if Archiving, DB Archiving is working === Archive service: uploaded 2025-12-09 09:58:17.830 \[1.0…

[Next page](https://discourse.datatex.co.za/latest.md?page=1)